Case Study
Healthcare Ireland Group
Sector: Healthcare
The Challenge
Building unified oversight for growing operations
Healthcare Ireland has grown steadily over a decade, expanding to 36 homes and supporting more than 2,350 residents. As the organisation scaled, the need for a clearer, more unified view of occupancy, staffing and daily activity became increasingly important across the group.
With each home relying on a mix of tools and processes, gaining quick insight into performance was often difficult and time-consuming for both managers and leadership.
The team recognised an opportunity to bring these core operational elements together, building a foundation that could support confident decision-making and sustainable long-term growth.
Insight
Clarity begins with understanding real needs
The priority wasn’t to replace systems that already helped teams deliver high-quality care, but to enhance them with better clarity and connection. By making essential data easier to access and interpret, the organisation could empower staff with more timely insight.
Healthcare Ireland’s model is rooted in community, relationships and tailored care, meaning standard off-the-shelf platforms didn’t reflect how their teams actually operated day to day.
What they needed was a solution shaped around their realities — something intuitive, connected and flexible enough to support real-world decisions in real time.
Solution
Collaborative platforms shaped by frontline experience
Bouncy Square partnered closely with managers and leadership to build a bespoke KPI platform, connecting data on occupancy, enquiry management and staffing across all homes. Clear dashboards were designed for each role, making essential insights instantly visible.
As the platform proved valuable, work expanded to include a new incident management system developed with governance, compliance and quality assurance at its core.
Both tools were created through collaborative workshops and continuous feedback, ensuring each feature worked seamlessly in everyday practice and supported the people using them.
Impact
Confidence strengthened through clearer visibility
The KPI platform now gives leadership a consistent, real-time overview of performance, while supporting home managers with tools that make forecasting and daily decision-making simpler.
Teams feel more confident using data and can respond to challenges with greater speed and accuracy. The incident management system, currently rolling out, builds on this clarity by strengthening reporting, oversight and quality monitoring across all homes.
Together, these tools are helping Healthcare Ireland maintain high standards of care while supporting the organisation’s ability to scale with confidence and consistency.
What’s Next
Expanding capabilities while supporting the team
Healthcare Ireland and Bouncy Square continue to develop the platform, exploring new modules for governance, risk monitoring and online staff training. Each new feature is shaped through the same collaborative process, ensuring it fits naturally into daily work.
The shared goal is to create a unified ecosystem that supports staff across every home, reducing administrative burden while improving clarity and communication.
By growing the platform in thoughtful, people-centred steps, Healthcare Ireland is building a digital foundation that strengthens both care delivery and long-term organisational resilience.
A partner in our operations
They have become part of our operations team. It’s not just about delivering a platform, they engage with our staff, make them feel comfortable and make changes quickly so everyone feels confident in using the system to their advantage.
Carol Cousins, Director of Strategy – Healthcare Ireland Group
